Last Updated: 15 August 2025
This Privacy Policy explains how mylovely.ai (“we”, “us”, “our”) collects and processes personal data when you visit, register, or use our Services. We act as Data Controller under the EU/EEA GDPR and Spanish law.
Contact (privacy): support@mylovely.ai
Legal Entity: PROMPTREPUBLIC S.L.
Company Number: B21965884
Registered Office: Av Juan Antonio Samaranch 0051, Madrid, 28055, Spain
We collect the following categories of data:
email, password (hashed), username/screen name, age‑attestation (18+), country (inferred from IP), language.
verification result (pass/fail), verification tokens/metadata (timestamps, provider ID), and—only where strictly necessary—limited identity attributes (e.g., birth year) processed by a verified third‑party provider. We do not store full ID documents unless legally required.
your Inputs (prompts, messages) and AI Output, settings, preferences, feedback, support requests, and moderation flags.
device type, OS, browser, IP address, timestamps, identifiers (e.g., cookies/device IDs), diagnostic logs, crash data, and performance telemetry.
Cards: we use third‑party processors. We receive transaction metadata (success/failure, amount, currency, last 4 digits, country, tokens purchased). We do not store full card numbers.
Crypto: wallet address, transaction ID/hash, amount, currency/coin, timestamp, network, and status.
email preferences, campaign interaction, survey responses (if any).
records relevant to legal holds, disputes, fraud, and trust & safety (including CSAM reporting where applicable).
We process personal data for:
We use:
You can manage preferences via our cookie banner or device settings. Some features may not function without necessary cookies.
The Services are 18+. We may use age estimation/verification providers. We operate a zero‑tolerance policy for CSAM and will report suspected cases to competent authorities. Do not include anyone's sensitive data in prompts unless strictly necessary; avoid uploading any unlawful content.
We share data with carefully selected processors solely to provide the Services, including: hosting/cloud, content delivery, authentication, payments (card gateways, crypto processors), age‑verification, analytics (if enabled), email delivery, customer support, moderation and safety tooling, and fraud/security vendors.
We may disclose data to law enforcement or regulators where legally required, to professional advisors (legal/accounting), and in a business transfer (merger, acquisition, asset sale), in which case safeguards will apply.
We may transfer data outside the EEA/UK/Switzerland when using global vendors. Where we do, we rely on appropriate safeguards such as Standard Contractual Clauses and additional measures as needed.
Account & basic logs: for the life of the account and up to 3–5 years after last activity (for queries, fraud prevention, and reactivation, unless deletion is requested earlier).
Payment/tax records: 7–10 years (legal obligations).
Moderation/safety records: for as long as necessary to enforce policies and legal duties.
Analytics data: typically 12–24 months, or per tool settings.
We delete or anonymize data when no longer needed.
You have the right to access, rectify, erase, restrict, object, and port your data, and to withdraw consent at any time (affects future processing).
email support@mylovely.ai with subject “Model Improvement Opt‑Out.” We will continue to process data necessary for core Services, safety, and legal compliance.
use the unsubscribe link or email us.
You may contact Spain's data authority (Agencia Española de Protección de Datos, AEPD) or your local EEA authority. We encourage contacting us first so we can help.
handled by third‑party processors; we do not store full card PANs.
we process wallet addresses and transaction metadata to confirm payments, prevent fraud/abuse, and comply with legal obligations (e.g., AML/KYC checks by payment partners where required). Crypto values fluctuate; refunds, when granted, may be calculated using the fiat equivalent at time of payment and may exclude irreversible fees.
We apply administrative, technical, and organizational measures appropriate to risk, including encryption in transit, access controls, logging, environment segregation, regular patching, and least‑privilege access. No system is perfectly secure; you are responsible for safeguarding your credentials.
We use automated systems for content moderation, risk scoring (e.g., fraud/abuse), and rate‑limiting. These systems may affect feature availability or result in content being blocked. You may request human review where required by law.
We do not knowingly collect data from anyone under 18. If you believe a minor uses the Services, contact support@mylovely.ai; we will promptly take appropriate action.
We send transactional emails (service, security, policy changes) and, with consent where required, marketing emails. You can opt out of marketing at any time; transactional emails are necessary for the Services.
We may update this Policy from time to time. The “Last Updated” date shows the latest revision. Material changes will be notified in‑product or by email when feasible. Your continued use after the effective date means you accept the changes.
For privacy requests or questions: support@mylovely.ai